Frequently Asked Questions
Everything you need to know about your Fila experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain limited-edition releases may be final sale.
Do Fila shoes run true to size?
Most of our sneakers, including the Disruptor series, run true to size. However, we recommend checking the specific size guide on the product page for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I care for my Fila sneakers?
To maintain your footwear, we recommend wiping away dirt with a damp cloth and mild detergent. Avoid machine washing or drying to preserve the integrity of the materials.